To All Dear Customers,
Here's about some update of logistic information during COVID-19.
As the COVID-19 pandemic is taking over communities around the world. All the shipping information will be delayed more or less. During the global pandemic, it will take longer than before. But we can promise our products will be worth waiting.
Packages that shipped from our US warehouse or the EU warehouse usually take 2-6 business days before. Right now, it will take longer from 5-14 business days or more. Some areas in France, Italy, and Spain can not deliver packages right now. If you have already ordered, please wait patiently or contact us if you need it.
Part of the packages are ship from China. The shipping time would take around 7-20 business days before. But it will also take 30 business days or more. And please don't worry, from previous reliable analysis, we know coronavirus does not survive long on objects, such as letters or packages.
During this global pandemic, we encourage our friends everywhere to take the extra precautions necessary to safeguard their health and that of others. It's everyone's responsibility to help stop the spread of this virus. Take some rest at home will be the best solution for everybody.
gracosy just a young brand focus on traditional crafts of handmade shoes, this is the first challenge we are facing. But we are facing this challenge together, the whole world. We will be stronger and get a deeper inspiration after we get through this.
If you come across any problems, you can always contact our customer service email ([email protected]) or message us on Facebook(@gracosy) directly.
Thank you for your kindly understanding and support us all the time.